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At every point in our business where a customer interacts with it, we impact her experience with our business. We [...]
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Our employees are the main contributors to the quality of the customers’ experience. Due to different reasons, our employees may [...]
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Sometimes, companies set up so complex processes for executing basic business operations, that the customers find it very difficult and [...]
Our policies may be designed to adversely affect the customers’ experience, and we may be not aware of this. Here [...]
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In some companies, customers interact with them through some forms, documents etc. The design of this printed material also affects [...]
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The physical facilities in our company where the customer visits must be properly designed, keeping the customer convenience in mind. [...]
In their zeal to extract more from the existing customers, companies go all out to sell everything that they think [...]