Building And Motivating The Team Part-2

Conflict Resolution

Conflicts are common wherever human beings interact. Organizations also face problems of conflicts among employees, teams, customers, channel partners, vendors etc. Conflicts are speed breakers that slow down the organization’s pace. The possible reasons for the conflicts in our teams may be conflicting interests, motives, priorities, cultures, natures, values etc. of the persons involved. Other reasons could be misunderstandings, communication errors, personal egos etc. Whatever the reason, the leader has to ensure that the conflicts in his organization are resolved at the earliest to continue the company’s growth journey uninterrupted.

Guidelines for Conflict Resolution

• Give a priority to the good relationships among team members. Encourage all team members to build mutual respect and be courteous to each other. Also, try to build a culture of continuous positive communication among team members.
• Keep people and problems separate. We should be impartial while resolving conflicts. We should pay attention to the interests that are being presented from both the sides and try to find the real and valid differences behind the conflicting positions.
• Listen first, talk second. Listen actively. We must focus on what is being said and should not be in a hurry to conclude or give a judgment.
• Listen to both the sides before concluding anything. Always consider both the sides of a story, to get the complete perspective.
• Set out the “Facts”. Take decision based on factual data and not on opinions, past experiences or prejudices.
• Take a joint decision. Involve all the participants while taking any decision regarding the resolution.

Empowerment, Helping People Grow

The team as a group and the employees as individuals must be empowered to take necessary decisions independently in order to function efficiently and promptly. If we give responsibilities to people but do not give them authority or power necessary to fulfill those responsibilities, they may not be able to produce results as effectively and promptly as we may expect. Also, fulfilling responsibilities by making judicious use of power helps people grow. We must give opportunities to our people to show their abilities, to grow. Wise use of power is one good indicator of personal ability. So, empowerment also helps us identify the right talent within our team who can be developed further.

Patience

Developing an organization requires a lot of patience in the leader. People are different. They learn differently, at different pace. They behave differently. If we wish to bring them all together and get them working together, we must be patient. Remember, a small rowing boat with a single rower can start faster, but can’t go a very long distance. On the other hand, a rowing boat with 100 rowers takes time to gather momentum, but once it does, it can go a much longer distance. Big organizations are not always agile, they react slowly. But they can do much bigger things, which small ones can’t imagine. That is how big organizations are. We must remain patient while the elephant moves.

(Expert advice to GROW your business wherever you are, whenever you want.

SMEBusinessGuide.com… https://goo.gl/E3pfoQ)

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Building And Motivating The Team Part-3

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Building And Motivating The Team Part-1