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Whenever our customer comes in contact with our business, if he does not like that experience, if he does not [...]
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In a business or in a job the question, “How can I help here?” Rather than asking “What is in [...]
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The businesses which succeed, try to 1) Reduce troubles for their customers’ lives 2) Solve the customers’ problems 3) Make [...]
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The main ingredient of success for a business is its ability to solve customers’ problems. The business which solves more [...]
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Management lessons from film making: In some films. producers themselves direct the film. It is like a business owner running [...]
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Service with a smile makes the customers happy. This smile should come from all team members, including us. But, our [...]
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Sam Walton, the legendary founder of Walmart says: “There is only one boss. The customer. And he can fire everybody [...]
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What should be done to make our staff members happy? Can only money make them happy? No. If we treat [...]
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Sam Walton, the founder of Walmart, the biggest retail stores chain says: Exceed your customer’s expectations. Give them more than [...]
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The best strategy for growing a business can be expressed in four words: “Make your customers happy.” (Expert advice to [...]
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To improve your business, don’t focus your attention on your competitors. Focus on your customers and their needs. If you [...]
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Bill Gates says that our unsatisfied customers are the best source to learn lessons of improvement for our business. [...]
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What is the secret to Amazon’s success? Their 100% focus on customers. Amazon chief Jeff Bezos says: “There are [...]
A business starts failing when it stops solving its customers’ problems. The primary focus of a company must be to [...]
A very small business has a very big advantage. Its owners are almost always present in the business. Because of [...]
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