The customer is NOT always right….

The customer is NOT always right. Not all customers may be always right. They may be wrong. But we have to remember that they are customers, and we must ensure that their respect and self-esteem are not damaged.

A lot of customers spit out a lot of anger on call center employees, but still, the executives there don’t lose their cool. They attend to all the customers with a lot of calm and composure. They are trained to do that.

We also must show at least that much grace to all our customers.