The success or failure of retail businesses like stores, restaurants, hotels is primarily due to their service standards. The quality of service depends upon the competence, abilities and attitude of the service providers. If they are not happy, then good service from them is not possible. Despite knowing this, most of the retail businesses don’t pay much attention to the welfare and happiness of their employees.
In this scenario, if malls, e-commerce sites etc provide better service by employing and training quality staff and by keeping them happy, then customers will naturally be attracted to these businesses.
What can we learn from this?
(Expert advice to GROW your business wherever you are, whenever you want.
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